Ukrainian Art Gallery - Frequently Asked Questions

For all subscription questions not covered here, please Contact Us.

1. What is Visual-Art.biz?

Gallery Visual-Art.biz is the revolutionary way to find and buy original artworks. We represent many established artists from Ukraine and Russia.We choose to create a virtual art gallery so that you can view and purchase our paintings 24 hours a day, 7 days a week at your convenience from anywhere in the world without any pressure from sales people.

2. Where are you based?

Gallery Visual-Art.biz is based in Ukraine. All our art works are in our studios in Kiev and Kharkov. If you wish to see paintings in person, you are invited to attend the artist exhibits that we will be organized periodically. You can also contact us to arrange for a private viewing of particular paintings.

3. How do I purchase artworks?

Step 1: When you chose the painting you like, please, click the button "ADD TO CART". You may add to your Cart (basket) as many art works as you wish. After you fill the Cart with several art works, please, look through them carefully before pressing the button "CHECKOUT". If you decide not to buy some art works, please, press "DEL".
Step 2: If your choice is complete, please, click the button "CHECKOUT". You will appear on the page where you need to fill the forms about shipping and special comments for delivery. Make sure that all forms are filled correctly, after this, please, click button "SUBMIT"
Step 3: Then you will need to choose what payment method you prefer: PayPal.com (payment by credit card) or 2Checkout.com (payment by credit card). Information you give to payment system is absolutely private and is accessible only for payment operator. We receive only the confirmation about your payment.
Also we accept:
- Bank wire transfer / Direct debit
- Westerm Union money transfer
Note: For other forms of payment please Contact Us for any further details.

Once an order has been submitted, we will reply to confirm within 24 hours and inform you about all the details. [All purchased works of art will be prepared for delivery after we receive payment at once. It will take a few days to issue all necessary documents in the Ministry of cultural Affairs of Ukraine and issue the Certificate of Authenticity. As soon as the documents for the paintings are ready they will be sent to your address.]
If you have any additional questions, please, contact us.

4. What forms of payment do you accept?

We accept:
- All major credit cards (American Express, MasterCard, Visa, Discover and other)
- Wire transfer
- Western Union money transfer
For other forms of payment please Contact Us for any further details.

5. Will my name be passed onto any other companies?

Gallery Visual-Art.biz does not sell your personal information to anyone.

6. Do you sell wholesale?

We are more than happy to sell wholesale. For collectors and galleries owners we have special price offers.

7. What if I can't find the particular painting I want?

Our Gallery represents only original art and only a small fraction of the choice of art we are able to offer. Our commission service allows you to order any painting that you would like. Just let us know which painting you require or send us an image and our artists in possible will create a high quality paintings for you.

8. May I order off-line instead?

Of course. You can also send us an e-mail message, with your contact telephone number and convenient times to reach you, and a Customer Care representative will call you to take your order over the phone.

9. When will I receive my order?

Usually deliveries take about 2 - 4 weeks (air post service) or 4-6 business day's (express post service - UPS www.ups.com).

10. How do you ship?

We have supplied paintings to satisfied customers all over the world. In addition to the USA and Canada we have shipped painting to customers in France, Germany, Switzerland, UK, Australia. We ship to anywhere in the World!!!

Read more about Shipping >>>
Read more about Packing >>>

11. Can I combine shipping while buying not one but more paintings at once?

The regular shipping cost of one painting is usually - $40, of 2 paintings - $55 and the price of delivery of 3 art-works is $60. The terms of delivery are - 2-3 weeks.
If you want the painting to be sent by UPS express mail you need to pay $80 for its shipping (terms of delivery - 2-4 days). While realizing the payment for the 2 or 3 paintings being sent by express mail you have to pay - $120.

12. Why are the pictures unframed?

Paintings is sent rolled and safely packed in a secure and sturdy tube. We do not supply frames for two reasons:
- This customary method of shipping canvasses is both, SAFE and economical.
- Our experience showed that customers prefer to choose frame after delivery of the painting.
Of course, you can Contact Us any framing question.

13. How easy is it to get my picture framed?

That is simple. After receiving your canvas you can consult your local telephone directory for a list of framers, in your vicinity and order the most suitable frame. The canvas supplied extends beyond the picture boundary, making it easy to frame in this traditional manner.

14. Do you offer a Gift-Wrap Service?

We will be pleased to gift-wrap any painting for you and also to enclose a card with the wording of your choice. There is no extra charge for this service. Please Contact Us when you place your order to provide us with relevant information and we will ensure your message is delivered with your order.

15. Can you help me locate an item that is not available on the website?

The specialists of our gallery can render the services on finding any painter from Ukraine or Russia or canvases according to your inquiry. Please Contact Us for more details.

16. What is your return policy?

All sales are final and art works are not returnable unless you received damaged, defective, or incorrect item(s) in which case you are required within 3 days of receipt to send us a message explaining the position, and a Customer Service representative will contact you as quickly as possible. For more information on our returns policy Contact Us.

17. What if my order arrives damaged?

All our art works are very carefully shipped in strong specially prepared cardboard (or plastic) tube or strong wood container, paintings are thoroughly packed with special paper and in water-proof polyethylene to avoid any possible damages while transportation. In the unlikely event that it arrives at your door damaged we will either replace it or refund you. You must return such item(s) within 7 days of delivery. After we receive the item(s), we will send you a replacement(s) minus shipping and handling. Please Contact Us immediately.

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